Terms and Conditions


Website: www.wenzel-uk.com
Business name: WENZEL UK
Address: Unit 9 Apollo Court, Vulcan Way, Coalville, LE67 3FD
Telephone: +44 115 939 8550
Email: sales@wenzeluk.com

These Terms and Conditions govern your use of our website and, where applicable, the sale and supply of our products and services. Please read them carefully.

1. Who we are and how to contact us

WENZEL UK operates this website. References to “we”, “us” or “our” are to WENZEL UK. You can contact us using the details above.

2. Agreement to these terms

By using the website you confirm that you accept these terms and agree to comply with them. If you do not agree, do not use the website. If you place an order with us, the additional Terms of Sale in section 11 will also apply.

3. Other terms that may apply

The following also apply to your use of the website:

  • Our Privacy Policy

  • Our Cookie Policy

4. Changes to these terms and to our site

We may update these terms and the website from time to time to reflect changes to our products, services, users’ needs or legal requirements.

5. Availability of the website

We do not guarantee that the website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict availability for business or operational reasons.

6. Your account and keeping details safe

If you choose or are provided with a user ID, password or any other security information, you must keep it confidential and not disclose it to any third party. We may disable any account if, in our reasonable opinion, you have failed to comply with these terms.

7. Acceptable use

You must not:

  • Use the website in any way that breaches applicable laws or regulations.

  • Introduce viruses, trojans, worms, logic bombs or other malicious material.

  • Attempt to gain unauthorised access to the website, the server on which it is stored, or any server, computer or database connected to it.

  • Attack the website via a denial-of-service attack or a distributed denial-of-service attack.
    We may report any such breach to the relevant law enforcement authorities.

8. Intellectual property rights and permitted use

We own or license all intellectual property rights in the website and its content. All rights are reserved. You may print one copy and download extracts of any page for your personal use and you may draw the attention of others within your organisation to content posted on the website. You must not modify the materials you have printed or downloaded, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from accompanying text. Our status as the authors of content must always be acknowledged.

9. Do not rely on information on this site

The content on the website is provided for general information only. It is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content.

10. Our responsibility for loss or damage

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under law.

If you are a consumer:

  • We are responsible for loss or damage you suffer that is a foreseeable result of our breaching these terms or our failing to use reasonable care and skill.

  • We are not responsible for loss or damage that is not foreseeable, for business losses, or for events outside our reasonable control.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to the website or any content on it.

  • We will not be liable for loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.

  • Our total liability for all claims relating to the website shall be limited to £5,000 or the amount you paid us for the relevant service in the 12 months prior to the claim, whichever is greater.

11. Terms of Sale

This section applies where you purchase goods or services from us, whether via the website, by email, by phone or by purchase order.

11.1 Definitions

  • Goods means products supplied by us.

  • Services means installation, calibration, maintenance, training or other services we agree to provide.

  • Business Customer means a customer acting for purposes related to their trade, business or profession.

  • Consumer means an individual acting for purposes wholly or mainly outside their trade, business or profession.

11.2 Orders and acceptance

Your order is an offer to buy. Acceptance occurs when we issue a written order confirmation or start to supply Goods or Services. Quotations are valid for 30 days unless stated otherwise and are subject to availability.

11.3 Specifications

Drawings, images, measurements and technical data are for guidance unless expressly stated as contractual. We may make minor changes to reflect technical improvements or legal requirements.

11.4 Prices, taxes and payment

Prices are as stated in our quotation or order confirmation. Unless stated otherwise, prices exclude VAT, delivery, installation and insurance. Payment terms are as stated on the invoice. We may suspend supply if payment is late and charge statutory interest and recovery costs where permitted.

11.5 Delivery and risk

Delivery dates are estimates. Risk in Goods passes on delivery. Title passes when we receive payment in full. You must inspect Goods promptly on delivery and tell us within 7 days of any visible damage or shortages.

11.6 Installation and site preparation

If we install or commission Goods, you must provide safe and reasonable access, suitable power, environmental conditions and any preparatory works we specify. Additional costs caused by site issues may be charged.

11.7 Warranty

We warrant that Goods will conform to their specification and be free from material defects in materials and workmanship for the period stated in our documentation or, if none is stated, for 12 months from delivery. Services will be carried out with reasonable care and skill. This warranty does not cover normal wear and tear, misuse, unauthorised modification, lack of maintenance or external causes. Your statutory rights are not affected.

11.8 Returns and repairs

For Business Customers, returns require our prior written agreement and may be subject to inspection and a restocking fee. We may repair or replace defective Goods at our option.

11.9 Consumer cancellation rights

If you are a Consumer buying at a distance or off-premises, you may have a right to cancel within 14 days after delivery of Goods or after the contract date for Services, under the Consumer Contracts Regulations 2013. This right does not apply to made-to-order or customised Goods, sealed items not suitable for return for health or hygiene reasons once unsealed, or Services once fully performed with your consent. To cancel, follow the process in the Model Cancellation Form at the end of these terms.

11.10 Cancelling or changing an order (business)

For Business Customers, orders may not be cancelled or changed without our consent. You will pay all costs and losses incurred due to cancellation.

11.11 Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including industrial disputes, utility failures, transport disruption, acts of God, epidemics, or changes in law.

11.12 Export

You are responsible for compliance with export control and sanctions laws that apply to the Goods and for obtaining any required licences.

12. Data protection

We will handle personal data in accordance with our Privacy Policy and Cookie Policy. Please review those documents to understand how we collect and use personal data.

13. Uploading content

If you upload or submit content, you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce and distribute that content on and in connection with the website and our business. You warrant that you own the content or have permission to share it and that it does not infringe any third-party rights.

14. Linking

You may link to our home page in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement where none exists. We reserve the right to withdraw linking permission without notice. Where the website links to other sites and resources, these links are provided for your information only. We have no control over the contents of those sites or resources.

15. Viruses

We do not guarantee that the website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access the website and should use your own virus protection software.

16. Complaints

We aim to resolve issues quickly. Please contact us using the details at the top of these terms. If we cannot resolve a Consumer complaint, you may choose to use alternative dispute resolution. This does not affect your right to issue court proceedings.

17. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except that if you are a Consumer resident in Scotland or Northern Ireland you may bring proceedings in your local courts.

18. General

If any part of these terms is found to be invalid or unenforceable, the rest will continue in force. No failure or delay by us to exercise any right will operate as a waiver. You may not assign or transfer your rights without our consent. We may assign our rights and obligations to another organisation.